Refund policy

Return & Exchange Policy

All Halo House sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or any other reason unrelated to an issue with the order.

Damaged or Incorrect Items

If you receive an item that is damaged or different from what you ordered, please contact us within 2 days of receiving your order.

To report an issue, please contact us at halohouse.lb@gmail.com and provide your order number along with clear photos or a video showing the issue.

If the issue is confirmed, we will arrange an exchange for the same item.

If the same item is unavailable, we will contact you to discuss the available solution.

Items must be returned in their original condition, with all original packaging and tags where applicable. We reserve the right to review and confirm the reported issue before approving an exchange.

Please note: We do not accept returns or exchanges for change of mind, incorrect size selection, or any reason other than a confirmed damaged or incorrect item.

Sale Items

Sale and discounted items are also final sale. However, if a sale item is received damaged or is incorrect, the same damaged/incorrect-item policy above applies.